Are all of your products brand new?
In short, yes they are. We have brand new products straight from the manufacturer, as well as a large range of bathroom items that may contain scratches, dents or marks (but which are still in perfect working condition). Simply look for the different variation tags when on the product page of the product you’re looking to buy.
Do all of your products come with warranty?
Yes, all of our products come with standard manufacturer’s warranty which changes from product to product .Simply look for the warranty information located in the specifications table on each product page, just right of the product image.
Does the product come with all attachments and accessories?
When purchasing New Condition or Cosmetic Imperfection type products, there are times where not all original accessories are available, however, we will let you know about this on the product page.
Are all of your products listed online?
The short answer, yes. What we have on our website is what we have available to sell. Of course, we get new products all the time but we don’t really know what we’re getting until we get it so just be sure to check back regularly.
Do you have any physical stores or showrooms?
Unfortunately no, we don’t have any showrooms.
Can you deliver to my area?
We can deliver to Sydney area within 48hours,other locations please inquires from us by phone:02-8090 2558 , or email at: info@kingsplum.com
How much is delivery?
Sydney Metro $30,if you purchase more than $1000 at one time,delivery free
How long will delivery take?
It will take 1-2 business day within Sydney area, other remote areas may take 2-13days.
Can I come pick the product up?
You are welcomed to pick up from our warehouse.Location:5/10 Blackstone St
Wetherill Park NSW 2164 Phone:02 8004 5678
Can I schedule a specific delivery time?
Unfortunately, we are unable to schedule deliveries at specific times of the day. Our delivery service operates between 9am and 5pm, however, sometimes it’s as early as 6:30am or as late as 7pm. We’ll contact you on the day of delivery to let you know before we arrive. If you’re one of the first deliveries of the day, we’ll let you know this as soon as we’ve finished organizing the delivery run.
Can you take my old appliance away?
Yes, we sure can. Just let the delivery drivers know when they arrive that you would like the removal of an old product.
Do you offer professional installation?
Yes, of course we offer installation of our all products.
I have a problem with a product I purchased from you, what do I do?
If you have purchased a product from us that is still in the manufacturer’s warranty period, the quickest way to get your product fixed is to fill out our Customer Service Request Form. Once we receive your request we’ll work with the manufacturer to get someone to come out to look at the product for you.
What’s your change of mind policy?
Unfortunately, we don’t accept returns for change of mind. If for any reason the product is not working or has issues we will work with you and the manufacturer to arrange a service call, assuming the product is still under its standard manufacturer warranty. As mentioned above, all our products, come with full manufacturers warranty.